[famousactress]

Of course I'm not arguing it's a complete solution.. but I would argue that a complete solution would include this. Also note that I didn't suggest that whoever wrote it be fired alone, I think anyone who had any oversight into this line of thinking should go.

It's indicative of a culture of arrogance, disrespect, poor decision-making, and anything but reverence for the value of the service that the organization is charged with.