[ajsharp]

Lots of experience with Fly's paid support here. tl;dr Absurdly good.

FAR better wrt both response times and technical expertise than you'll get with any large public cloud provider.

I was dealing with some annoying cert + app migration stuff (migrating most of an app from AWS to Fly), and Kurt (CEO) was personally sending me haproxy configs bc I'm not smart enough to know how to configure low-level tcp stuff in haproxy. Not to put him on the spot here -- I doubt he'll have time to do that level of support going forward -- but that's my experience of the company's dedication to support and technical expertise.