[sho]

No love for AWS, but this isn't true, at least for larger deploys. If you're running enough with them that you have an account manager, they are very good indeed. You can have someone, someone good, on the phone within minutes and they will stay on the line until the issue is sorted.

I recall an incident at my old company where we were under DDOS, it was getting through cloudflare and saturating LBs in some complicated manner (don't recall the exact details) which made it hard for us to fix ourselves. They were on the phone with us for hours, well past midnight their time, helping us sort it out. The downtime sucked, but I was certainly impressed with their truly excellent support.