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by maqr 5219 days ago
"too" ;)

I think there actually is something to be said for PR people having good spelling and grammar.

The way this blog post is written might give the impression that the TSA is not a professional organization. It reflects poorly on the agency. It might lead one to the conclusion that if the public face of the TSA can't communicate effectively, the organization might have other problems as well.

edit: I just looked at the blogger's bio (http://blog.tsa.gov/2008/01/meet-our-bloggers_29.html), here's the interesting bit for context:

> I started with the TSA in September 2002. I worked at the Cincinnati-Northern Kentucky International Airport (CVG) for 5 years and am currently residing at TSA headquarters. I started as a Transportation Security Officer (TSO), and have since been promoted to a Social Media Analyst with the Office of Strategic Communications and Public Affairs to manage and write for the Blog.

2 comments

> "too" ;)

ARGHH. Despite what I said I fucking hate typos, to the extent that most of my friends now correct their own when texting/IMing just so I don't do it for them.

To the rest of your comment: I completely agree that it reflects badly on the TSA, just not that it means the individual is stupid. Much the same as a company that has a website that looks like it was designed literally by a 6 year old in MS paint has clearly done something moronic, but the fact that they aren't artistic doesn't mean the person who made it is not intelligent.

It is a reasonably good hedge, a sufficiently intelligent / shrewd person wouldn't allow themselves to be put in such a situation. It is better to be thought of as a fool than to open your mouth and remove all doubt.
I will make a reasonable bet here that the TSA is the sort of bureaucracy that is likely to see media as something of a joke department that is useful for promoting people sideways into if they are rubbish at doing security theatre.
PR people should have good spelling and grammar precisely because people will judge intelligence and competence by spelling and grammar. That doesn't mean that judgment is correct, but since it exists, you have to deal with it.