[fsflover]

I'm an owner of Librem 5, Librem 15v3 and Librem 14. First one is the best phone one can dream of: runs desktop GNU/Linux without any proprietary blobs, has a replaceable battery (and I do have a spare one), WiFi and modem, kill switches (for camera/mic, WiFi/Bluetooth, modem), lifetime updates (from mainline Linux). Runs as a desktop if you connect a screen/keyboard.

Librem 15 is an amazing machine, still my daily driver with Qubes OS. Great keyboard, upgradeable RAM and disk, doesn't require any blobs in the userland.

Librem 14 is even better, with two .m2 SSD, upgradeable and powerful. Definitely checks many boxes in TFA. Too smal for my taste but great for travelling.

Yes, Purism has problems with refunds. Don't buy if you want to cancel your order. Everything else is great. Also, forums say that first versions of their devices may have rough edges. Wait until they are well tested to be sure. Librem 14 is well tested and many early problems were solved. Same for Librem 5.