[arghwhat]

The answer was completely reasonable. The commenter (IBM) required timeline and resolution for business critical reasons - the way to get that is to sponsor the work or do it yourself. The commenter should know that, and businesses know that.

Offering to do it for money when a company asks is helpful, as the option is not a given. Declining is also fine, in which case you can either wait till it happens or get a full refund.