[IronWolve]

My first sysadmin job at a call center, the call center reps use the same directory for all the users. And, I'm working tickets to delete old users accounts...

The old grey haired sysadmin backs up the directory so he can instantly restore it. Seems this happens all the time.

Whew.

[limaoscarjuliet]

When you really mess up a call center, it is called a gopher event - entire floor having lost their audio suddenly stands up in their cubicles and looks around. Been there, caused that.