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by wpietri
1063 days ago
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For anybody that liked the style of this sort of analysis, let me strongly recommend Dekker's "Field Guide to Understanding 'Human Error'": https://www.amazon.com/Field-Guide-Understanding-Human-Error... It focuses on air crash investigations. But it's very useful to tech people in understanding the right way to approach incident investigations. It can be very easy to blame individuals ("stupid pilot shouldn't have dropped his iPad", etc), but that focus prevents improving safety over the long term. Dekker's book is a great argument for, as here, thinking about what actually happened and why as a systemic thing. Which provides much more fertile ground for making sure it doesn't happen again. |
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https://www.amazon.com/Accidents-North-American-Climbing-202...