[joecool1029]

Oh for business users they'll offer to send someone with the threat that if it's anything on the premises or it is an intermittent issue resolved by the time they get there then they'll tack a $100 charge on.

EDIT: I've written before about an issue caused by a miswritten provisioning file on their end that involved eventually writing their executives to get it resolved: https://news.ycombinator.com/item?id=35595663