[kelnos]

I wish I could switch. It's ridiculous that in San Francisco my only realistic choice is Comcast. No fiber (despite being one block from the 3rd Street fiber trunk), and MonkeyBrains won't guarantee the speeds I want.

Either way, kudos to you for voting with your wallet here. I wish we could all do that in every situation.

I'm a little bit surprised they didn't offer you a better rate when you called to cancel. A friend of mine has been riding a 1-year signup promotion for a good 5+ years now; every year when they're about to switch him to regular pricing, he calls them and tells them he's unhappy with the new rate and will cancel. But in your case, I guess Comcast's profits are solid enough (and they know most people don't have an alternative) that they can be choosy about their customers.

[dexterdog]

You can thank your local corrupt politicians for maintaining Comcast's monopoly in your area. Comcast pays good money to have those votes, money it takes from you and your neighbors.

[simfree]

The capital expenditure to build fiber is also quite large, Sonic.net, Astound and others have spent money to build fiber in parts of California, but maintaining and using existing infrastructure is just cheaper than building new, especially if trenching is involved.