[paulddraper]

> hope for their honesty in confirming the cancellation, because your have no proof that you did so

Phone call recording app is a great, great idea.

[Ruthalas]

Though this is relevant in the USA, not Italy, confirm whether your state has single or dual party consent laws for recording prior to implementing this if you want to use it in any sort of legal proceedings.

[throwawaymobule]

I've always taken the 'calls may be recorded for quality assurance purposes' message played before connecting you to go both ways. Does the grammar work differently in Italian?

Or, just mention it at some point.