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by andsoitis 1074 days ago
> You are correct on the pedantic point of whether or not it is “extortion” under existing laws.

Extortion seems like hyperbole to me. Canceling on Disney+, Netflix, etc. is extremely easy. In fact I cancelled my D+ subscription juts the other day and even though they prompted me whether I’m sure I want to cancel, never did I feel they were trying to trick me with dark UX patterns or making it overly difficult.

So on a spectrum of easy -> misleading -> coerced -> extorted, I am happy to report it was easy.
2 comments
synetic 1074 days ago
The post you responded to was about situations in which companies make it hard to cancel. Clearly the person was expressing frustration that for many companies signing up is easy and canceling is hard. They want this situation to be rectified.

No one cares that you had an easy time cancelling a service. You telling us that cancelling D+ was easy is only meaningful if you think this is the case in all situations for all companies and you argue that this is so. As it stand it’s a pointless anecdote.

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andsoitis 1074 days ago
> You telling us that cancelling D+ was easy is only meaningful if you think this is the case in all situations for all companies and you argue that this is so.

Look, I understand that not all companies are customer centric and I can see you and others feel that you’ve been extorted by some conapnies.

I argued in good faith given the article is literally about D+ and Netflix and the person I responded to said “The companies claim that it would impose heavy costs on them.”

Why would I think they’re not referring to the companies in the article?

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synetic 1074 days ago
The article is about the FTC requiring companies to make it easy to cancel. The article specifically stated that Disney and Netflix are in opposition to this. A person wrote a comment stating that they think companies should face legal consequences for not making cancelling easy. You write that “extort” is the wrong word. Then you say that cancelling D+ was easy for you. None of your posts on this topic are relevant.
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otikik 1074 days ago
They are multinational companies. The fact that one of them behaved correctly in your country does not say anything about how it or the others behave in other countries.
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