[realce]

I just had a ticket that was supposed to take 2 hours but took 6. A process that was created 2 contractors ago was unknown to anyone and I had to figure it out from scratch. My PM complained that I didn't complete in the time estimated and that some of these hours couldn't be billed.

If that's the situation, why would anyone explore the "right way to begin with" instead of what's quickest? The right way is the way the business accounts for, not what creates the best quality product and experience. Story as old as time.

[cline6]

"Supposed to take 2 hours"... Who said it should take 2 hours? And an estimate is not a promise. You did the right thing. Sounds like your PM is terrible.

[pixl97]

"Dear PM, please quit signing off on broken ass bullshit in the first place"