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by em500
1071 days ago
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True story. I got their original model X, which they offered as a limited issue in Europe. Near the end of the 2 year warranty period the controller broke (no power assistance at all), and the shop told me it was irreparable since the part was not manufactured anymore. Initially they thought it was just outside the warranty period, and wouldn't offer me any recourse except a store voucher for a few hundred euro. After I looked up the docs to proof it was (just) still within the warranty the were forced to offer me a replacement bike X3 model. Which I promptly sold, and I've been happy with my regular non-ebike ever since. |
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