[nucleardog]

Exact same experience contacting AdWords support when we were spending over a million a year.

You can get a hold of someone but they can’t really help you. When issues crossed over into any other area (engineering, other Google products, etc) the answer was basically “I can put an internal ticket in… but you probably want to find a workaround.”

We were only ever contacting them for bugs/issues with Google products or internal processes they had screwed us, not for “help me use the product” type support. Maybe they would have been more successful with that.