And they should thus pay the extra cost for that privilege.
30 years ago Terry Wogan was using his radio 2 breakfast show telling the 40-60 demographic how to send emails and watch his webcam. That demographic are now 70-90. I do sympathise for independent 95 year olds who can't use a ticket machine. I'd rather we spent the money in a far better way -- increasing services for example.
It could possibly be achieved here if our prices weren't so arcane and difficult to understand. There's tickets you can't get from the machines etc. There was a photo yesterday of a queue of 10 odd people waiting next to 4 idle ticket machines. It's solvable but nobody seems interested in actually doing it, presumably because it costs money to fix. International Airlines I assume gained some competitive edge by that move, there is no competition in a lot of our privatized industries so no real incentive to do anything but the bare minimum.