[chrsjxn]

Maybe this is just a terminology mismatch, but when you say "incident" that's been a pretty urgent process everywhere I've worked. Other people are talking about breaking CI, which just sounds miserable.

Raising awareness to management is great though. Especially if you can quantify it in terms of things that matter to them more than "tech debt". Like startup latency or a direct dollar cost.

[DenisM]

Yeah, there should be more than one level of incident severity, this would be on the lower end.