[the_mar]

how are designers making designs without talking to customers? Who are they designing it for then?

Please don't come at me with "but... requirements", good design requires you to understand your user. People are bad at articulating what they actually want and if your PM is not a designer (in a sense of comprehension and problem solving, not Figma proficiency) the "requirements" are going to be some uninspired platitudes.

What you refer to as "doing designs" is actually just pixel pushing, which has absolutely no place unless and until you figure out the functionality