[dmitrygr]

As always, why bother having real support when you can instead wait for paying customer to bitch publicly on HN?

Sickening.

[orf]

Sickening is hardly the word for a comms lead of Stripe being the first reply to a post about a customers issue, complete with some informative context and saying they will double check the issue.

[dmitrygr]

Are you new here? This website seems to be the only way to get human help from stripe. THAT is sickening.

[orf]

What would you say the percentage of the total support requests that Stripe receives per day is compared to issues raised on HN?

[okokwhatever]

Not the place for many reasons. As an example this discussion should not be publicly indexable whenever a customer Googles this same problem in the future.

Basic Marketing and Customer Care Management.