[trollied]

A few years ago I ended up having 4 visits to get my MBP fixed. They replaced the SSD 3 times (this was the last model before soldered disks). It was still having IO problems (file system corruption) even after fresh OS installs. It would only happen under heavy load. After the 3rd time, I got a decent genius - I asked him what the likelihood of having 3 bad SSDs in a row was, and maybe they should replace the logic board? He said “have you seen the new iPhone? Just go over there and have a look at it while I run a test” - I came back “I’ve reproduced the problem wink”. He knew the checklists needed appeasing, and cheated to get the desired outcome. Still, shouldn’t have taken that many visits.

Then I had a problem with the keyboard replacement program. They agreed to replace it under their extended warranty, due to the known issues with them. Posted the laptop off. Got an email 2 days later with a blurred image “the logic board shows signs of water damage”. I had a choice. Replace the logic board at my own cost (>£1000), or return the device unrepaired. They were the ones that had previously opened the machine & replaced the logic board! The machine operated permanently in clamshell mode, vertically - there’s simply no way any moisture could have got into it. I just wanted the keyboard replacing. Very frustrating. I ended up buying the parts & doing the repair myself.

All-in, bad experiences.