[windmark]

In this case we’re talking minutes to destroy your reputation for all current and future customers. That must be considered worth it.

[rvba]

The comments made by the company CTO here like opposite of good crisis management.

"We did our best - we have sent 3 emails". I wonder how shitty the product was when sending few emails is their best.

The guy either sounds like a full fleged VC psychopath, or someone very unexperienced.