[midoridensha]

Is that the lesson though? It seems people are falling over themselves to buy stuff at Apple stores despite these annoying and awful experiences, and Apple is the most valuable company in the world.

It seems the lesson is to treat knowledgable customers like morons using patronizing staff and try to upsell them as much as you can, even if it makes them leave the store in disgust.

[codyb]

Well, to be fair, they don’t know who’s knowledgable and who’s not?

I just order my stuff online, walk in, and pick it up. Not sure that it’s super frequent I have a “I need this hardware in 30 minutes or less” situation