[type0]

> Hopefully I can get somewhere with the phone support people, but it's really disappointing that they don't train their techs in the stores to feel out what a customer knows or at least drop some of the "oh the user doesn't know anything" if customers are showing that they do, in fact, know things.

I think they have homogenized support to treat each user as equally non-technical, it's by design. Apple is like a sect, they need to have a strong grip on their users.

[detourdog]

Also there are plenty of people that know everything, except when they don't.

[oefrha]

I was able to talk highly technical stuff to their Mac support engineers at least. Even found a bypass in their diagnosis machine’s data protection scheme and told them about it lol, their was a few months ago.