[mattmaroon]

I wouldn’t assume they’re assuming it, they probably have data to tell them that.

I’ve not gone into a store for an item when I already knew exactly what I want since the pandemic. Even if I need it same day I’ll buy it online and pick it up. That’s probably most people now, and they probably know it.

[mulmen]

Data lies. Throwing data in the face of real customer feedback is how end up at the lowest common denominator.