[rchaud]

> The VR headset is a case in point - if I want to be guided through the process, then I will ask for that.

The reason this is done is to:

a) limit bad online reviews due to ill fitting headsets or unfamiliarity with the controls

b) to ensure that people looking to buy it have their expectations managed

c) to give it the upscale, prestige feeling of going to a tailor for a fitted suit. Useless theater for a tech product, but Apple loves pageantry.

[sleepybrett]

Also probably because of the prescription lens inserts.

[pxc]

This problem (not Apple's fault) makes me pessimistic about the practicability of this process for people with high myopia. I've never ever been able to walk out of an optometry appointment with a pair of glasses. Could an Apple Store possibly be better than an eye doctor?

[alexdunmow]

I only have normal subpar vision but I too have never been able to walk out of an optometry appointment with a pair of glasses. That's a thing? Optometrists keep prescription lens stock on hand?

[staticman2]

There's a store chain called Lenscrafters that has a gimmick where, depending on your prescription, you can get glassess in one hour at some stores. So if you have an appointment for an eye exam at the store it can be done. I've never shopped there so can't say what it's like in practice.

[shostack]

Also, given the production issues I'm wondering if this is being done to reduce returns. I'm curious what the return policy actually is.

[Dudester230602]

They should do the same but for returns:

1) Give explanation to you why you should reconsider

2) Make you fill out a form stating reasons for returning

3) Refund in cash giving you small notes

[Gigachad]

I returned the Pro XDR display and the person at the store didn't ask me anything other than for my receipt and opening the box to check the product was there.

[type0]

Pageantry is the perfect word to summarize what Apple is