[refulgentis]

^ This is one of those customers you lose on purpose. The comments section in general is full of wonderful behavior, but this is top 5.

[unconed]

Correct. You lose customers on purpose when you don't have basic features that the competition has had for years, and when, after years of delays, you release a new version of your app that still doesn't have this feature.

I don't know why you think this is some sort of gotcha. Other than you think having standards is too entitled.