[NikolaNovak]

Thanks, appreciate the perspective. But I've been implementing peoplesoft for, dear god, quarter of a century now, so I'm familiar with that unfortunate pattern. I guess I'm more wondering is service now inherently so bad it's unsalvageable, or is it a matter of good vs bad implementation, and resulting business transformation (or lack thereof :).

[Aeolun]

It’s like, navigating through servicenow immediately tells you that the people that build it were used to doing RPC, and didn’t quite understand how HTTP or HTML worked. It goes downhill from there.

I think at some point they decided to hire a few frontend engineers to do some form of SPA, but now it’s so badly integrated that…

Jank! Jank everywhere!