[mattl]

https://docs.aws.amazon.com/Route53/latest/DeveloperGuide/do... -- don't know if this is anything you've not tried, but it does seem like there's a way to make a case there for this specific issue.

[scottmas]

Thanks for the link! But it looks like that process will only be useful once the 30 day late renewal period has expired, which hasn't happened yet.