[pessimizer]

I don't think this is true, because if it were true, people would want chatbots. The last thing most people want to do is to call or open a chat with customer service, and they've usually looked through everything they can find to avoid it.

One of the reasons some chatbots, like at Amazon, could be useful is because their FAQs are impossible to find.

[JshWright]

"People" aren't the ones deploying chatbots, companies are, because they successfully deflect cases.

If you think most people have done everything to avoid reaching out to support, I can only imagine you haven't worked in a "Tier 1" support role.