[bckr]

I had the same perception, but if you read the paragraph closely it says that folks at “Below Level 1” can delete an email, and that’s about as complicated a thing as they can do.

[soulmerge]

I was confused by that, too. But I think there are two classes here: The "Below Level 1" group, that is capable of deleting emails, and the "Can't Use Computer" group, that is unable to do so. The latter group contained 26% of all participants.

[bckr]

Ah very good, now we are all cleared up :)

I expect that this includes people with disabilities (physical, learning) that prevent computer use, and that it’s a large number of people?