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by pyeri 1072 days ago
There have been stories of how convoluted and practically impossible the unsubscribe process from Amazon Prime is.

At almost every step, the system sort of nags you with "Do you REALLY want to do this?" almost with a trolling attitude!

If this is the case with proper big tech capitalist, think what will the scenario be with smaller pleb capitalists like Evernote in this grave recession.
4 comments
EVa5I7bHFq9mnYK 1072 days ago
Amazon got suspicious that a CC I was using is not mine and locked my account. But they continued to happily charge "not mine" credit card for Prime fees. And I couldn't login into locked account to cancel Prime. Took hours on the phone with clueless support to finally cancel that. Account is still locked.
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pyeri 1072 days ago
Instead of charging CC, AWS should have the prepaid balance approach that digital ocean and others have. The big guys can recharge however much they want but small scale users can also escape the headaches of incorrect charges to account.

Also CC use is declining across the world as more people are realizing the problem of debt trap, they should come up with alternative methods like UPI and bank transfer.

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kelipso 1072 days ago
There's at most like three do you really want to dialogs to cancel prime. I do a month every so often and the cancellation works reliably. It's bad yeah but not anywhere as bad as the site just not allowing you to cancel.
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Lolaccount 1072 days ago
Yeah, I was surprised about the recent rulings ...

I've found it easy to cancel ... and several times where I forgot to cancel, customer services happily, easily and promptly refunded the charge ...

I'm no big tech Amazon fan ... but never had a problem.

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selcuka 1072 days ago
I can understand them making it more difficult to accidentally cancel your membership, because that's how they make money. An "are you sure" or "please don't go" message doesn't annoy me.

Intentionally (?) breaking the site so that you can't cancel is another story.

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2muchcoffeeman 1072 days ago
Is it different in different jurisdictions? I get 1 month of Prime at a time and cancel all the time.
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