[fletchowns]

You probably adhere to Internet best practices

Bringing up this point might be a better thing to close with, after you communicate what happened. This is the real world, miles from best practices.

They really need to provide a few more details as to why they believe the database was compromised, not much of an explanation offered here.

[stock_toaster]

> You probably adhere to Internet best practices

To me that read like an attempt to shift a bit of blame and some subtle framing.

[shabble]

Second only to: "Simple, you just revert to your most recent complete backup"