[jamestimmins]

Have you actually done this approach? If so, I'd love to hear more.

I ask because I often see the advice that people should look in the Shopify/Hubspot app stores for paid apps with lots of users/ratings and a low score, and while this sounds good, I've found very, very few apps that actually match these criteria. Typically a low score indicates a complaint that is outside of the technical scope that the app owners could address, and ends up being a weak signal imo.

[kennyfrc]

Yes, I have used this for feature roadmaps.

I don’t do what you mentioned (ie. look for paid apps with lots of ratings & a low score), I look for any app with at least one 1 star or 2 star reviews and I also look for any problem (doesn’t have to be related to an app) in reddit or any forum.

To be fair, it’s quite a numbers game to dig for useful problems or insights.

A related video about the process is Amy Hoy’s Sales Safari: https://youtu.be/67JVkG4dpj4

[jamestimmins]

Thanks, this is a good insight I hadn't considered.

So it doesn't matter if the app overall has a good rating, you're just looking for the signal that some subset of users isn't getting their needs met?

[kennyfrc]

Yes, exactly!