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by abramN
1086 days ago
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this is where we need to start putting a premium on the customer's time. If a company sell you a product, and you spend 4 hours on the phone with support for an issue that turns out to be their fault, you should get reimbursed or credited for that. If a customer has to spend time repeatedly "turning it off and on again" - the customer should get a credit for that. Yes, this will require companies to use all of their telemetry and logging for tracking lost customer time due to their errors. |
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