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by notatoad
1085 days ago
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users, for the most part, do not understand passwords. some of them do, but a large portion of users do not understand why they need a password, do not understand how it keeps their account secure, or do not remember any password beyond a single use. there's a high proportion of people who do a "reset my password" every single time they log in to a service, and a smaller but still significant portion who are simply unable to sign in to any service that requires a password. they need a "computer-savvy" tech person to help them, or they just don't use it. the password is not some paragon of excellent UX that we're struggling to replicate. Users see passwords as a barrier they need to defeat to access the thing they want, and will use any means available to them to defeat that barrier, security be damned. passwords are terrible. |
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Exactly right. My mum has an iPad, secured by a PIN. This in itself is already an annoyance, but fine. Next, several services on the device have their own authentication. Say, the Apple ID. Email. Spotify.
The thing tech people fail to understand is that many people, including my mum, are not able to conceptualize these services, they lack in tech skills but also in abstract thinking in general.
She sees the device as a single physical device. She owns it and it should stop bothering her about access. She has it in her hands, what access?