[iforgotpassword]

In Germany, I doubt they have the tooling or staff anymore. For almost a decade we've been in a race to the bottom regarding pricing and as a result, service quality. I wouldn't be surprised if critical parts of the infrastructure are maintained by outsourced jobs from half around the world.

The only somewhat professional player is the Deutsche Telekom, which was kinda the Bell of Germany and got privatized in the 90s, when the phone network was also opened to other players. They are more expensive though. Other than that, you might be lucky and have some small regional ISP that's competent enough. Otherwise there are just two other companies left that offer service nationwide, after a lot of mergers.