[dangrossman]

I run a web app. I built an administrative interface for managing it. This interface includes the ability to log me in to any individual user's account (by appropriately initializing a session with that user's ID, the same as logging in normally would do), and to reset any individual user's password. This interface does not let me view any user's passwords; it's both technically impossible, as I don't store them in plain text or encrypted form, and unnecessary.

Unless you believe they're lying, then Linode has the same thing. Some interface where they can access their users' Linode Manager accounts, but that interface does not show Linode Manager passwords or credit card information.