[welldoneator]

Just dealt with this recently and up until then mostly had great experiences with hosts. When something goes wrong (ex: had a family emergency that blew up my travel plans a couple of weeks out), any refunds or resolutions are at the discretion of a host who is directly financially affected by the outcome. So there's never an incentive to be reasonable, and they'll often get hostile or combative - in this recent case pretty much immediately. I was able to easily alter/refund every single component of my trip, including a hotel stay, but couldn't do anything about the AirBnB because the host dug his heels in and started getting hostile.