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by 0xferruccio
1085 days ago
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Hey Matt thanks for the follow up explaining here! I appreciate the feedback here on the user/company focus. That being said I think that as our focus is to help you understand how companies use your product it's actually essential to also track users. A lot of our customers use June to understand who are the internal champions within a company - at what stage of activation each user within a company is etc... In the end companies are groups of people and most of the time you really want to make sure that multiple users within the companies that use your product are active. And without tracking users you can't really do that! |
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If you're "focused on companies", just add a company level event/metric API even if it's all sugar and you internally model it with user IDs or whatever. I don't think anyone is saying tracking user events isn't important, it obviously is, just that in addition you should introduce company events to truly differentiate yourself from the "ordinary" analytics providers.