| Its unfortunate. I was a happily paying customer for years One day, i decided to try out the business plan for my naescent startup for organic farming. When i realized they were missing critical features (autofwd rules one i recall) i tried to go back to the regular paid account. Not only i couldnt do it, but they forced me to delete emails by hand for years worth of
pictures that i had saved in the account to get below the free plan quota. All because i needed to reestablish my personal account so i could move both custom domains to another provider. then i got below the quota, it would still not allow me to reestablish the account. To their credit, although their customer service take a while, they did help. It makes me sad, and have a very bad taste in my mouth because I was really trying to give business to a google competitor. EDIT: just like OP, I lost access to the existing paid plan when I upgraded. What really made me upset is that I couldnt restore access to my account by downgrading on my own, no matter what I tried. Took custom domains off account, still cannot downgrade...gave up freebie storage space , still cannot downgrade. Meet criteria to buy monthly plan. Cannot downgrade. Reduced feature use to meet free plan tier, still could not downgrade. Reduced storage used below free plan, could not go to free plan, either. All the while I lost access to all my accounts because I couldnt do 2FA challenge sent to my old proton free plan. Needless to say, proton free plan is not tied to any mission critical access anymore. |