That is only for people who volunteer to receive our custom hardware and we need the name and address to ship them the unit. For most units we have no name, address or any PII whatsoever.
Thank you for the clarification. The descriptions I'm seeing imply that your telemetry code is embedded in network enabled devices. It's good to know that this data collection only applies to your whitebox.
I can understand your concern. Thankfully we have no way of accessing any PII from within an embedded context - all the agent knows is its own MAC/IP addresses etc.