[brunorsini]

Principal–agent problem! Previous generation assistants have been frozen in time by managerial capitalism. This is evident in literally all the incumbents that matter in the western world: Google, Amazon, Apple, Microsoft and Samsung.

It took founder-led OpenAI to kick everyone in the butt. Thankfully the wheels are moving again to get to what you're describing, an inevitability in the very near future.

[esafak]

Who are the principal and the agent here?

[brunorsini]

Sam Altman is the principal. The agents are MAMAA middle managers, who are often also smart (though I'm clearly biased here, having been one of those in my previous life) but highly incentivized to be obedient and risk-averse.