|
|
|
|
|
|
by bjord
1095 days ago
|
|
|
Is effectively what you're wanting to do "snooze" a subscription? Given that you can schedule subscriptions to start at a later date, maybe a better (albeit still hacky) way to handle that scenario might involve canceling the active subscription and scheduling a new one to start at a later date? That way you can ship on any subscription renewal, but still track "snoozed" subscriptions within stripe itself? Interestingly, we actually have the opposite problem—our subscription model (effectively a payment plan) is so specialized that no-one, stripe included, supports our requirements out of the box. EDIT: I re-read your comment and saw that you mentioned wanting to track active subscriptions easily, so I'm not sure my suggestion really solves your problem. Maybe you could classify any scheduled subscriptions as active/paused, if you're not using them anywhere else in your billing system? |
|
|
Another hacky way my CX team has been solving moving the next invoice date around is to pause their subscriptions then unpause/bill now (Stripe supports bill now but not reschedule next out of the box) - they'll set calendar invites for themselves to unpause when the customer requested then blow through them in the morning in the Stripe UI. At least we've upgraded from that scenario to the current "trial hack" scenario. We can pull analytics and treat "trial" as active, it's just annoying that their dashboard analytics are hard baked to treat trial as inactive.
I really think what Stripe did was launch Subscription then get a bunch of customer requests, created Subscription Schedules which was supposed to be the layer of advanced functionality you opt in to if you really need it, but created a product that's too complicated and misses the mark.
Oh another fun note I'll leave you with - we never want proration (the price of the product is always the price, since we're shipping physical products). But the proration radio is always on. So a team member using the Stripe UI forgets to turn it off every few days or so and we charge the customer the wrong amount (and have to sidestep proration line items when shipping)