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by pointlessone
1094 days ago
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One of Uber's competitors have a 5 star system where 4 and 5 stars show you a few options below with the title "What did you like?". Those are optional. for 3 and 2 they will show "What was the issue?" and you have to write a shot message describing the issue. And for 1 they show no options but will call you and ask what was so terrible about your ride. |
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That sounds like a very effective way of getting riders to never leave a 1 under any circumstance.