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by thehermit
5225 days ago
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This doesn't seem that surprising to me. Blizzard took on millions of new customers fast, so they went on a hiring spree for support staff. 5+ years ago it was not unusual to take 2-3 days and even over a week to get an issue resolved. Now even more than 12 hours is a busy day. I'm sure they have streamlined their support systems behind the scenes and just don't require as many employees, even if they kept their peek subscriber levels. |
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