[brk]

For any rating system, I tend to reserve the top-tier ranking for something that exceeds normal or reasonable expectations. So the average Uber trip gets 4 stars when I rate it. 4 means it met my expectations, nothing went wrong, but also nothing was beyond expectations.

5 stars is basically perfection, and it is silly to expect perfection as the standard experience.

It is also difficult to roll up the entire trip experience to a single rating. A seamless trip in a car that should have been vacuumed, and the driver is wearing enough cologne for an entire basketball team, is not a 5 star experience. But it's also not the end of the world. It's about what I expect from a gig worker. 4 stars. Would ride again.

[Georgelemental]

Your Uber rating habits are perhaps more "logical" than those of others, but they don't match the behavior of everyone else, so the actual effect of your rating is that you are punishing good drivers. An Uber driver will likely be banned from the platform if their rating drops below 4.6

[JohnFen]

But isn't it unfair to riders to expect this behavior from them without telling them that's the expectation?

The whole thing is just BS. Why even have a sliding scale rating system?

This is one of the larger issues that got me to just stop using Uber entirely.