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by wkdneidbwf
1092 days ago
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exactly, starred ratings are weird for both the passenger and driver ..but they’re also fast to leave and well understood which i’m sure is why they’re used. if you started asking questions instead folks will stop providing feedback. maybe they could incentivize the behaviors through small credits for future rides or something. |
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I think they're clearly not well-understood. It's not obvious that a 1-5 scale is actually meant to be a binary one.
I was actually scolded by an Uber driver here on HN when I commented that I considered 3 stars to mean "average and acceptable". I was accused of destroying the livelihood of drivers. His perspective was that the only time you shouldn't leave a five star rating is if something was wrong with the ride.
The problem was that nobody bothered to tell me that the 1-5 scale wasn't intended to be a 1-5 scale.