Agreed. Or have a function to report unacceptable behavior, but besides that no feedback is needed. I pretend this is the case. Never leave ratings anymore.
If yes, then do nothing else, if No, then allow an option to provide feedback that can be monitored in a data driven way so you can see any potential drivers that have issues, else ignore.
If yes, then do nothing else, if No, then allow an option to provide feedback that can be monitored in a data driven way so you can see any potential drivers that have issues, else ignore.