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by Darkstar 5224 days ago
Ah, but there's one fatal flaw in your logic. The problem is that we're NOT the TSA's customers. The TSA answers only to the Department of Homeland Security, which answers to nobody. See, the TSA is meant to protect us but cannot be held accountable by the people it protects.

If they depended on us for their survival (like they claim we depend on them for ours) then you'd see them become much friendlier and much more effective. Really, that's why most (not necessarily all, but the majority) companies provide good customer service. They know how far a bad review or an outspoken customer can go. Speaking out against the TSA gets us nowhere on an individual basis because they lose nothing. We need to make sure our government officials set the TSA straight.
1 comments
verelo 5224 days ago
Sorry, the TSA disagrees with you. Here is the link to their "Customer service" page

http://www.tsa.gov/travelers/customer/index.shtm

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gareim 5224 days ago
Having a customer service page is not synonymous with being accountable. The thing is, whether or not we are satisfied with them, we still have to deal with them until the government changes it. So they aren't held directly accountable. Instead, we have to effect change in the government in a way that will then effect change in the TSA. That extra layer makes things much harder.
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verelo 5224 days ago
You know, i totally agree...i just ask myself "would it hurt if they were friendly" and i don't see why not. They are citizen facing, treat others as you would like to be treated. It just feels like common sense to me.
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GoodIntentions 5223 days ago
/agree. It doesn't cost anything to _not_ be an asshole.
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einhverfr 5223 days ago
This varies a great deal airport to airport. In Sea-Tac, I think they are pretty professional and friendly. In LAX this is not so much the case.
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