[hef19898]

During my tike there, Amazon's failure culture, as in yes, mistakes and failures happen, and as long as don't happen twice and lessons are learned nobody gets blame or the axe, was one of the things I liked best.

This whole asking for punishment is what actually drives a culture in which these kinds of things do happen more frequently, because everyone involved just wants to cover their asses.

[NotTheDr01ds]

Okay, "firing" might be too strong, but that policy of "tolerating mistakes" (as long as it doesn't happen twice and lessons are learned) seems to have created a corporate culture where (if this story is true, and it seems to be confirmed):

- A customer can be mistakenly called a racist

- Their home automation systems they bought and paid for disabled

- Any digital content (Kindle books, Amazon Prime Video purchases, Audible books, etc.) they bought (sorry, "licensed") revoked.

- It takes more than a week to resolve after being provided with clear evidence of the company's mistake. I mean, good grief, at least the manager/executive should have reactivated the customer's account during the review process, but they opted for "guilty until we've taken our sweet time reviewing the evidence and make sure they're innocent".

- After all that, the customer isn't even offered an apology, much less compensation.

This isn't just a "mistakes and failures happen" situation. Failures and mistakes occurred at multiple points in this process and along the decision chain, and apparently no one involved had the common sense to break out of the resulting insanity-loop.